FAQ Returns Warranty Contact Us

Every Orage garment is warranted for life against defects in materials and workmanship: stitching, closures and seam sealing tape. If we got it wrong, we’ll repair it or replace it. Simple as that.

The warranty applies to the original owner with proof of purchase. If the garment changes hands, the warranty goes with it, as long as the original proof of purchase does too.

*All accessories (gloves, mitts, toques, headbands, bags and belts) have a one-year warranty.

What is
Covered?

  • Seams that fail due to poor assembly
  • Zippers that were defective at the time of purchase
  • Seam sealing tape that peels because it was improperly applied
  • Membrane, insulation or lining that was defective at the time of purchase

What is
not Covered?

Normal wear and tear, accidents and the passage of time aren’t manufacturing defects. In practical terms:

  • After roughly 100 days on the hill, a bit of abrasion at the cuffs and hem is normal. So are tired zippers and pulls.
  • After 20 washes, your DWR coating loses some punch. That’s normal too, and it can be revived. Wash with a technical cleaner and tumble dry on low heat.
  • Damage from misuse, accidents, neglect or alterations isn’t covered.
  • Fading or aging from UV, salt or chlorine isn’t covered.
  • Accessories after one year, samples, limited collaborations and seconds aren’t covered.

Warranty
Procedure

Please send an email to   support@orage.com with "Warranty Claim" in the subject line. 

All warranty claims must be accompanied by:

  • The original owner’s proof of purchase from Orage 
  • Picture of all the tags 
  • Picture of the item in its entirety
  • Picture of the defect

If your Orage product fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.

Before returning any Orage products for warranty or repair please make sure everything is clean by following the care instructions on your label.

Spare Parts

If your zipper puller or phone holder is broken or missing from your original jacket or pants, please contact with your shipping information at info@orage.com, we will send you a free replacement as soon as possible.

It currently takes us 5-7 business days to review your request and get back to you. Please wait for our return before contacting us again.