ONLINE PURCHASES ON ORAGE.COM / 30 days return policy
We offer a free return policy within 30 days after your purchase on all unworn regular-priced item(s).
Orage is committed to selling new high-quality products. Items must therefore be returned in their original condition with the tags attached to them. No exceptions. If you are unsure whether the product you are returning is no longer considered new, please contact us at email@example.com before proceeding with the return.
- Click here to get a prepaid return label for the selected item(s) (if applicable)
- Re-pack your package using the original or a similar package.
- Print and put the return label on the package. If you are using the original package, make sure to cover the original shipping label.
- If you can’t find your return label in your inbox, please check your spam folder.
- Ship your return package. Find the closest UPS drop off or request a pick up. Note that pick up fees are on you.
- Get your refund. Once your package is received, please allow us 5-10 business days to proceed with the refund. You’ll get a confirmation by email once it is done.
Items purchased from the outlet section are final sales, unless the item received is defective or does not match its description on the website.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
We do not offer exchanges. It's quicker to consider each transaction separately. If you prefer another size or colour, order that style and send back the unwanted product.
HOLIDAY RETURN POLICY
We've extended our return policy through the holiday season. Items purchased between November 15, 2022, and December 24, 2022, are eligible for return through January 15, 2023. To get a full refund, initiate a return for the item(s) before January 15, 2023. All items must be in their original condition with tags attached to qualify for a full refund.
International returns outside the US and Canada will be at your own expense. Please reach out to our customer support team at firstname.lastname@example.org to confirm you are eligible for a return.
LE CHALET ORAGE
Item(s) purchased in store at Le Chalet Orage are eligible for a refund if returned in store within 30 days of purchase. Items must be unworn, with labels.
Any item purchased at an independent Orage retailer is subject to the store’s return policy. Please check with your local store for more information.