Customer Service Agent (In store + Online)

Job summary

We are looking for a E-commerce Customer Service Agent with an interest in bike, and outdoors.

As a Customer Service Agent, You will have the primary responsibility of supporting our online customers when they have questions or need help in our Montreal Store and online.

Responsibilities

Online

  • Respond to customer inquiries (By chat and email)
  • Guide customers through their online transaction;
  • Advise customers and accompany them in the transaction online or over the phone;
  • Provide after-sales service; Feedback, Troubleshooting, Information;
  • Receive complaints and feedback;
  • Ensure customer retention
  • Process web orders and follow up with internal departments.
  • Record and manage return and exchange requests. 

In Store

  • Respond to in-store customers
  • Provide technical advice according to customer needs
  • monthly inventories

    Requirements

    •  1 years experience in customer service 
    • Fluent in French and English (Spoken and written)
    • Ability to do several task at a time
    • Positive attitude,Energetic, Solution oriented, organized
    • Good knowledge of the bike industry (A bonus)

    Benefits

    By joining our team, you become part of a dynamic and growing company culture where you can experiment throughout your career in addition to enjoying many advantages

    • Group insurance
    • Employee assistance Program
    • Group RRSP
    • Hybrid work / Flexible Hours
    • Great Employee discounts in the outdoor industry
    • Central location, neat the Parc Lafontaine
    • Dynamic team with Social Club

    Please send us your resume and cover letter to cv@orage.com, address your email to Elisabeth Vachon. Only selected candidates will be contacted.