Customer Service Agent (In store + Online)

Job summary

We are looking for a E-commerce Customer Service Agent with an interest in bike, and outdoors.

As a Customer Service Agent, You will have the primary responsibility of supporting our online customers when they have questions or need help in our Montreal Store and online.

Responsibilities

Online

Respond to customer inquiries (By chat and email)
Guide customers through their online transaction;
Advise customers and accompany them in the transaction online or over the phone;
Provide after-sales service; Feedback, Troubleshooting, Information;
Receive complaints and feedback;
Ensure customer retention
Process web orders and follow up with internal departments.
Record and manage return and exchange requests.

In Store

Respond to in-store customers
Provide technical advice according to customer needs
monthly inventories

Requirements

1 years experience in customer service
Fluent in French and English (Spoken and written)
Ability to do several task at a time
Positive attitude,Energetic, Solution oriented, organized
Good knowledge of the bike industry (A bonus)

Benefits

By joining our team, you become part of a dynamic and growing company culture where you can experiment throughout your career in addition to enjoying many advantages