Returns
You may return any unused product for a full refund within 30 days of the purchase date. Merchandise must be in new and unused condition with all accessories / inserts included and the original tags attached. All products are subject to inspection.
Frequently
Asked Questions
What is the return policy?
We offer a free return policy within 30 days after your purchase on all unworn regular-priced item(s).
Orage is committed to selling new high-quality products. Items must therefore be returned in their original condition with the tags attached to them. No exceptions. If you are unsure whether the product you are returning is no longer considered new, please contact us at info@orage.com before proceeding with the return.
You can find more information on our return policy and procedure here.
How can I exchange products?
We currently can’t process exchanges. If you are unsatisfied with your order, you may return it. Please refer to the refund section for more detailed information.
When will I receive my refund after returning items?
Please allow us 5 business days to refund your order once it’s received at the warehouse.
How do I return or exchange an item purchased from a retailer?
You may contact the retailer directly. Each store has a different return policy. We do not handle returns of products purchased from one of our retailers.
Non-Returnable
Items
Spare parts, Outlet products, Items marked as “Final Sale” (as noted on Orage’s product detail page or the point of sale, Gift Cards and Electronic Gift Card, Other exclusions may apply.
Only items that have been purchased directly from Orage, either online at Orage.com or at a Orage-owned Flagship can be returned to Orage. Orage products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Items purchased must be returned in the country purchased. (E.g. Items purchased in U.S. cannot be returned in Canada. Items purchased in Canada cannot be returned in U.S.)
You can expect a full refund for the cost of the merchandise to the original form of payment 7 to 14 days of Orage receiving your return. Shipping charges are non-refundable. It may take up to 30 days to be visible on your credit card statement.
Online
Purchases
On-line purchases from Orage.com may be returned at a Orage-owned Flagship store,or returned to Orage via the return portal with the order number and purchasing email.
A $8 shipping charge will be deducted from the refund when using the UPS shipping label Orage offers in the return portal. We often hear this is less expensive than the typical cost to mail an item back yourself.
If you would like assistance with the process, please reach out to our Orage Guides through our live chat function.
In-Store
Purchases
Merchandise purchased at Orage-owned retail stores or Orage Outlet stores can only be returned in a Orage-owned Flagship within 30 days of purchase. To receive a full refund to the original form of payment, you will need to provide the receipt or the Orage.com order number.